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Customer Service

Product Warranties
All valid manufacturer warranties are honored. New products that are not covered by manufacturer warranties, have an in-store 30 day limited warranty covering non-cosmetic product defects. Used/Refurbished products have a limited warranty - see terms. Additional exchange and returns terms may apply, see management. Valid dated receipts of purchase are required. Rhizomes can not be guaranteed to grow.

Price Match Guarantee
We price match advertised prices on Blichmann™ and Polarware™ products. Please see Management for additional details. Advertised prices must be confirmed. Price matching can not be combined with other discounts and promotions. Price matching purchases must be made by in store purchase or by phone, call us 303.936.2337

Shipping & Delivery
Orders over our $75 minimum get free shipping, except excluded items, such as Bags of Barley and other products requiring freight shipping. Shipping charges & handling fees will only be billed for items excluded from free shipping. Bags of Barley (ie. 50lbs or 55lbs sack malt prices & drums of malt) and Refurbished Kegerators are excluded from free shipping promotions. Additional exclusions may apply.Orders going to Alaska, Hawaii, or Puerto Rico do NOT qualify for free shipping promotions, but we have made many exceptions for orders that fit into a flat rate USPS priority mail box. See management for exceptions, other terms or conditions. Promotional free shipping can be canceled at any time. Customers are solely responsible for failed delivery attempts, and extra delivery costs from re-delivery. All liquid yeast is shipped with a complementary ice pack, so that the yeast may arrive healthy and viable to your door, but be advised that liquid yeast is a perishable and non-refundable.

Returns & Exchanges
All returns or exchanges are at the discretion of Barley Haven Management. New equipment products can be exchanged for another item(s), store credit or refund, within five business days. Perishable items (ie. yeast, rhizomes, hops, and grains) are not returnable or refundable. Refurbished equipment has a 30 day limited warranty for exchange only. A valid proof of purchase receipt is required for all returns, exchanges, or refunds. All returns or exchanges must be pre-approved and authorized with a RMA number that will be provided to you. Customers are responsible for all return shipping costs and requesting an RMA within a timely fashion as determined by Barley Haven staff. "Custom Build" and "Special" / "Pre-Orders" orders will be subject to a 15% restocking fee for returned items. Online orders can not be canceled once they are processed and shipped. Gift Cards are not redeemable for cash. Gift Cards can not be replaced if lost or stolen.

Ordering & Payment
We accept Visa, Master Card, Discover, and American Express for online orders. All customer orders will be confirmed and processed for shipping upon complete & verified receipt of payment.

HomeBrew Beer Kits
Our proprietary Beer Kits are brewing recipes packages that come with all necessary malt, hops, and yeast. Hand written instructions include everything you need. Though the brewing instructions are limited to suggested mash temperature, mash time, and boil time, call us for assistance. we will be glad to help.

Pricing & Promotions
All pricing and promotional rates are subject to change at any time. All promotional pricing is valid at time of purchase only, and can not be applied retroactively to past purchases. Discounts may not be combined.

Viewing Orders
All order can be viewed by the customer by logging into our site at
Orders with discrepancies may be clarified by phone with our shipping department staff.

Privacy & Security
We collect information from you at various points of our interactions. Any of the information we collect from you may be used in one or more of the following ways: To improve our website; To improve customer service; To process payments; To administer sales promotions; To send periodic emails; To advertise more precisely to you;. The email address you provide for order processing, may be used to send you information and other communications.

Email Newsletter Subscription & Spam
We do our best to not annoy our customers while still making legit sales attempts. You may opt-out of receiving emails that are not related to your purchase order at any time. Email subscriptions can be modified through your user account portal or you can email us directly to manually remove you from our subscription list.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?
Yes. Cookies allow us remember and process the items in your shopping cart. We also use cookies to track and analyze your interests in our products. We contract with third-party service providers to assist us in better understanding visitor behavior. You may opt-out of analytics tracking

Do we disclose any information to outside parties?
We do not trade to outside parties your personally identifiable information for our profit.

By use of this site and/or purchasing of any goods or services at our retail locations, you agree to not hold Barley Haven, it's owners or subsidiaries, liable for any legal matter and you consent that all goods and services will be used in a legal abiding manner to your area. It is the customer's sole responsibility to ensure they are using any equipment or product kits in a safe and legal application. We reserve the right to change our policies at any time. Please abide by your local laws - resources can be found here and here

'Barley Haven' is a USPTO registered trademark (85757424). 'Draft 'n Still', and 'If you can make oatmeal, you can make beer', are registered in-use commerce trade marks of Amphibeer LLC in Colorado, and are in-use marks in the United States. All images and material of this website, including Recipes & Instructions of Barley Haven are copyright of Amphibeer LLC, its licensed suppliers or vendors - any use with out written consent is expressly forbidden. Written beer kit recipes of Barley Haven are sole property of Amphibeer LLC, contain proprietary information, and may not be published, copied, or distributed without written consent.

Barley Haven has permitted use of product marks via its suppliers. If your trade mark material is in use with us and you would like us to make changes to conform to your desired use of your trade mark, please contact us directly. We will comply with the necessary requirements.

Customer inquires regarding orders should be made by phone
Beer & Wine Making : 303-936-2337
Shipping & Distilling : 303-789-2337

or by reply to customer order email for fastest response.

Official correspondence and inquiries should be sent to:

Amphibeer, LLC
c/o Barley Haven
PO Box 1033
Englewood, CO 80150

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